Privacy Policy

VenusBet ("Company", "we", "us", "our") operates the online casino and sports betting platform accessible at https://venusbet.lat (the "Platform"). This Privacy Policy describes how VenusBet collects, uses, stores, discloses, and protects the personal data of individuals who visit, register on, or otherwise interact with the Platform ("you", "your", "Player", "User").

VenusBet serves players across Malaysia, including individuals located in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and other cities. We recognise the importance of data privacy to our players and are committed to maintaining the highest reasonable standards in the handling of personal information.

By creating an account, depositing funds, placing a bet, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Policy forms part of VenusBet's overall Terms and Conditions.

For the purposes of this Privacy Policy, the following terms shall have the meanings set out below:

• "Personal Data" means any information that relates to an identified or identifiable natural person, including but not limited to name, contact details, identification documents, financial information, and online identifiers.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, erasure, or destruction.
• "Data Controller" means VenusBet, which determines the purposes and means of processing Personal Data.
• "Data Processor" means a third party that processes Personal Data on behalf of VenusBet pursuant to a written agreement.
• "Consent" means a freely given, specific, informed, and unambiguous indication of a data subject's agreement to the processing of their Personal Data.
• "Platform" means the VenusBet website and all associated pages at https://venusbet.lat.
• "KYC" means Know Your Customer — the identity and age verification process applied to Players before withdrawal processing.
• "Cookies" means small data files placed on a user's device by a website for the purposes of functionality, analytics, or personalisation.

VenusBet collects Personal Data from you in the categories described below. The specific data collected depends on the nature of your interaction with the Platform.

VenusBet collects Personal Data through the following channels:

VenusBet processes your Personal Data for the following specific, explicit, and legitimate purposes:

• Account Management: To create, maintain, and administer your Account, including processing login requests, account settings changes, and voluntary closure.
• Identity & Age Verification: To confirm that you meet the minimum age requirement of 21 years and to verify your identity in accordance with our KYC obligations, preventing underage gambling and ensuring compliance.
• Transaction Processing: To process deposits and withdrawals in MYR via supported Malaysian payment methods, including Touch 'n Go eWallet, DuitNow, FPX, and cryptocurrency channels.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, bonus abuse, and other prohibited conduct.
• Responsible Gambling: To monitor betting patterns, identify potential problem gambling indicators, apply self-imposed limits, and enforce self-exclusion requests in accordance with our Responsible Gambling Policy.
• Customer Support: To respond to your queries, handle complaints, and provide assistance through our live chat and email support channels in English, Bahasa Melayu, and Mandarin.
• Platform Improvement: To analyse usage patterns, identify technical issues, and improve the overall quality, performance, and features of the Platform.
• Marketing Communications: To send promotional offers, bonus notifications, and relevant communications to Players who have opted in, in accordance with their stated preferences.
• Legal Compliance: To comply with applicable legal obligations, regulatory requirements, and lawful requests from competent authorities.

VenusBet processes your Personal Data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual Necessity: Processing required to fulfil our contractual obligations to you under the Terms and Conditions, including account management, transaction processing, and customer support.
• Legitimate Interests: Processing necessary for VenusBet's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your fundamental rights.
• Consent: Processing carried out with your explicit prior consent, including the sending of marketing communications. Where consent is the legal basis, you retain the right to withdraw it at any time without affecting the lawfulness of prior processing.
• Legal Obligation: Processing required to comply with applicable laws and regulatory obligations, including anti-money laundering (AML) requirements and age verification mandates.

VenusBet does not sell, rent, or trade your Personal Data. We may disclose your Personal Data to the following categories of recipients for the purposes set out in this Policy:

As an internationally operated Platform serving Malaysian players, VenusBet may transfer Personal Data to servers or service providers located outside of Malaysia. Where such transfers occur, VenusBet takes reasonable steps to ensure that your data receives a level of protection equivalent to that applied within Malaysia and consistent with internationally recognised data protection standards.

Safeguards for international transfers may include contractual data processing agreements incorporating standard data protection clauses, transfers only to jurisdictions recognised as providing adequate data protection, or other appropriate technical and organisational measures. You may request further information about the specific safeguards applicable to your Personal Data by contacting our support team.

VenusBet retains your Personal Data for as long as is necessary to fulfil the purposes for which it was collected, as set out in this Policy, or as required by applicable law.

• Active Accounts: Personal Data associated with an active Account is retained for the duration of the Account relationship and for a minimum period following Account closure as required by applicable anti-money laundering and record-keeping regulations.
• Transaction Records: Financial transaction data, including deposit and withdrawal records, is retained for a minimum of five (5) years following the transaction date in accordance with financial record-keeping obligations.
• KYC Documentation: Identity and age verification documents are retained for the period required by applicable KYC and AML regulations, typically a minimum of five (5) years following Account closure.
• Support Records: Customer support communications are retained for a minimum of two (2) years following the closure of the relevant support case.
• Marketing Data: Marketing preference data is retained until you withdraw consent or opt out, after which it is updated to reflect your opt-out status and retained solely to prevent future unwanted communications.

Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised in a manner that prevents re-identification.

VenusBet uses cookies and similar technologies (including web beacons, pixel tags, and local storage) on the Platform. These technologies serve several purposes essential to the Platform's operation and your user experience.

VenusBet implements a comprehensive range of technical and organisational security measures designed to protect your Personal Data against unauthorised access, disclosure, alteration, or destruction. These measures include, but are not limited to:

• 256-bit SSL/TLS encryption applied to all data transmitted between your device and VenusBet servers.
• Encrypted storage of sensitive Personal Data, including identity documents and financial records, at rest.
• Role-based access controls limiting staff access to Personal Data on a strict need-to-know basis.
• Two-factor authentication (2FA) available for Player accounts and enforced for all internal administrative access.
• Regular independent security audits and penetration testing of Platform infrastructure.
• Comprehensive staff data protection training and confidentiality obligations binding all personnel with access to Personal Data.
• Incident response procedures enabling prompt detection, containment, and notification of any Personal Data breach.

While VenusBet employs industry-standard security measures, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your Account credentials and for notifying VenusBet immediately if you suspect any unauthorised access to your Account.

Subject to applicable law and certain conditions, you have the following rights in relation to your Personal Data held by VenusBet:

To exercise any of the rights set out above, please contact our support team via live chat or at the email address set out in clause 17 of this Policy. We will respond to all valid requests within 30 days. In exceptional cases of complexity, we may extend this period by a further 60 days and will notify you accordingly.

The VenusBet Platform is strictly intended for individuals aged 21 years and above. VenusBet does not knowingly collect, process, or retain Personal Data from individuals under the age of 21. If we become aware that Personal Data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated Account.

If you believe that a person under the age of 21 has registered on the Platform or provided Personal Data to VenusBet, please notify us immediately through our support channels so that we can take appropriate action.

Where you have opted in to receive marketing communications from VenusBet, we may send you promotional emails, SMS messages, and on-platform notifications regarding bonuses, new games, seasonal promotions, VIP programme updates, and other offers relevant to your account and interests.

You may withdraw consent for marketing communications at any time by:

• Updating your communication preferences in your Account settings panel;
• Clicking the unsubscribe link included in any marketing email;
• Contacting our support team and requesting removal from our marketing list.

Withdrawal of consent for marketing communications will not affect transactional communications (such as deposit and withdrawal confirmations, KYC verification notices, security alerts, and account status updates), which are sent regardless of marketing preference as they relate to the operation of your Account.

The VenusBet Platform does not contain links to third-party websites for external commercial or advertising purposes. To the extent that the Platform integrates third-party services (such as payment gateway interfaces for Touch 'n Go eWallet, Boost, GrabPay, DuitNow, or FPX bank portals), those services are operated by the respective third parties under their own terms and privacy policies.

VenusBet is not responsible for the privacy practices of third-party payment providers or any other external services. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of the Platform.

VenusBet reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform operations. The "Last Updated" date at the top of this page will be revised whenever changes are made.

Material changes — those that significantly affect your rights or how your Personal Data is used — will be communicated to registered Players via on-platform notification or email where reasonably practicable, at least 7 days before the change takes effect. Your continued use of the Platform following notification of a material change constitutes acceptance of the revised Policy.

If you do not agree with any amendment to this Privacy Policy, you may request closure of your Account in accordance with the Terms and Conditions. VenusBet will continue to process your existing Personal Data in accordance with the Policy in effect at the time it was collected, subject to any legal requirements.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your Personal Data by VenusBet, please contact our support team through any of the following channels:

VenusBet will acknowledge all privacy-related enquiries within 3 business days and will endeavour to provide a substantive response within 30 days. Where a request is particularly complex or relates to the exercise of a data subject right, we will communicate any anticipated extension of the response period.